Villenoir
FAQ
Find answers to some of the most common questions about our wines, vineyard experiences, shipping, tastings, and estate philosophy. If you need additional information, our team is always happy to assist you.
About
Delivery
What courier do you use for deliveries?
We use DHL to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination.
How long does delivery take?
International orders generally take between 1-3 working days to arrive. A delivery within Germany usually takes 1-2 working days.
How much is delivery?
We offer FREE Delivery on all orders over €50 / £50 / 50 CHF.
Can I track my item?
Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.
Do you deliver to my country?
We currently ship to the following countries: Austria, Belgium, Finland, France, Germany, Netherlands, Spain, Sweden, Switzerland, Ireland and the UK.
About
Payment
Which payment methods do you accept?
We currently accept all relevant credit and debit cards including Visa, Mastercard, PayPal and Postfinance.
What currencies can I use?
We accept payment in Euros, GBP and CHF only.
About
Returns
What is your online returns policy?
If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you are entitled to receive an exchange or a refund.
We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
How do I return an item?
To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.
Who pays for return postage?
We offer FREE return postage on all orders returned within 14 days of receipt.
Can you confirm you have received my return?
We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.